Found Description
Typewise (YC S22) is the AI Agent Platform behind 60+ enterprise customer service teams across Europe and the US. Brands like Unilever and DPD use us to resolve customer requests across email, chat, and social, autonomously, at a fraction of the cost and a multiple of the quality. We’re a 20-person remote-first team out of Zurich and looking for a grounded, detail-oriented hybrid operator to fill an immediate 6-month coverage gap in manual testing and customer support, with the space to stay on long-term.
This is not a theoretical strategy role or a pure automation-first programming position. The operational reality of our product moves fast: you will own daily manual regression testing, patch verifications, and customer issue reproduction. You will also be in direct contact with our customers via emails and calls, troubleshooting their issues and ensuring excellent communication throughout.
However, we want someone with a strong automation mindset. You’ll inherit a...