QA Supervisor & Team Coach for Customer Experience

ibex is seeking a QA Supervisor in the Philippines to oversee the Quality Assurance team, ensuring accuracy in evaluations and overall performance. The ideal candidate should have a Bachelor's degree and at least 4 years of experience in quality assessment.

The role involves training, developing staff, and tracking performance metrics to drive improvement in customer experience. Prior management experience and BPO experience are preferred, along with strong analytical skills and the ability to implement effective solutions.