Found Description
We are seeking a detail‑oriented and proactive QA Supervisor to lead quality assurance efforts for high‑value/VIP customer interactions. This role is responsible for ensuring exceptional service standards, monitoring performance, and driving continuous improvement across VIP support teams. The ideal candidate has strong QA experience, leadership skills, and a deep understanding of customer experience excellence.
Key Responsibilities
- Supervise and mentor a team of QA analysts focused on VIP customer interactions
- Monitor, evaluate, and audit calls, chats, and emails handled by VIP support agents
- Develop and maintain QA scorecards, guidelines, and evaluation frameworks specific to VIP service standards
- Identify performance trends, gaps, and training opportunities through data analysis
- Provide actionable feedback and coaching to improve agent performance and customer satisfaction
- Collaborate with Operat...