QA & Partner Success Manager

Role Overview

As our QA & Partner Success Manager, you are the bridge between our technology team and our enterprise trial partners. You will own the quality assurance process - ensuring our legal AI outputs meet the exacting standards of the legal profession - while also managing the pilot partner relationship lifecycle from onboarding through UAT to production adoption. This role is critical for our POV success.

Key Responsibilities

• Design and execute comprehensive QA test plans for the KAG platform: functional testing, regression testing, edge-case legal scenario testing

• Build and maintain the Legal Benchmark Suite: 500+ trap questions covering citation accuracy, logical consistency, entity integrity, and temporal validity

• Coordinate UAT (User Acceptance Testing) with 3-6 enterprise trial partners: schedule sessions, collect structured feedback, prioritize bug reports

• Manage pilot part...