QA Leader: Call Center Quality & Coaching

MCI in San Fernando, Spain, is seeking an Experienced QA Supervisor to lead quality assurance across various BPO campaigns. Your role will involve supervising QA analysts and ensuring compliance with client standards, while driving continuous improvement in service quality.

The ideal candidate will have a strong background in QA, capable of analyzing performance data, providing coaching, and collaborating with teams to enhance service delivery. The position offers a range of competitive benefits.