Found Description
What is your mission?
Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.
Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.
- Dedicated Independent Quality Analyst. Work alongside the client's Quality PM, Vendor Manager, L&D PM, Policy team and wider Player Care team, to drive QA excellence within global Player Support vendors.
- Surface insights and recommendations to improve the quality of support, player experience, policy and processes, and ensure vendor consistency and integrity. Responsible for the quality standards of global partners through QA evaluations and deep dives. Reporting to the Independent QA/Centralized QA Account Manager.
- Responsible for continuous learning of gameplay and player support ticket handling policies and processes. Be the expert on client game products and SME for your focus market.
- Evaluate player support tickets to identify areas for improvement on the ...