QA Lead - Elevating Global Customer Experience

Nysonian Inc. is seeking a Quality Assurance Specialist to own the QA framework across email, chat, and other channels.

You will design, implement, and lead a high-ownership QA program in collaboration with CS leadership to maintain high standards and continuous improvement. You will build calibration processes, coach agents, and drive data-informed improvements with cross-functional partners in Customer Experience, Operations, Product, and Training.