Found Description
Job Description
QA Lead Calibrator- Call Center (Portuguese and English Speaking)
Location: Lima, PE
Type: Full-time
Department: Customer Operations
Summary
We are seeking a detail-oriented, proactive, and collaborative
Lead Calibrator (Portuguese and English Advanced)
to join our Quality team. The ideal candidate will be bilingual (English and Spanish), experienced in quality assurance within BPO/KPO environments, and skilled at leading calibration sessions that drive alignment, consistency, and performance excellence.
Responsibilities
- Act as a subject matter expert for assigned quality programs, leading calibration sessions and driving alignment on quality standards.
- Collaborate with Global Quality, Operations, Training, COE, and client stakeholders to ensure consistent quality application.
- Identify key themes and insights from calibrations and share concise, actionable summaries with stakeholders.
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