QA & CSAT Analyst I — Night Shift, Hybrid Support

FIS is seeking an experienced Support Specialist in Makati for a hybrid role involving monitoring agents, handling tickets, and ensuring high customer satisfaction. The ideal candidate has at least four years of experience in Quality and CSAT processes, strong analytical skills, and proficiency in Spanish and English.

This night shift position requires adaptability and the ability to work independently while contributing to team efforts in a diverse environment. Benefits include a flexible work environment and opportunities for professional development.