Found Description
**Job Information**:
Department Name
- BPO
Job Type
- Full time
Industry
- Technology
Service Now Ticket
- RITM*******
Modality
- Hybrid
Work Experience
- 0-1 year
Assigned Recruiter Contact
Date Opened
- 06/22/2026
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- *****
- The Quality Assurance Analyst is responsible for evaluating and improving the overall quality of customer interactions, documentation, and process execution across all channels.
Beyond evaluations, this role generates business insights through data analysis, identifies systemic improvement opportunities, and collaborates with Operations, Training, and Continuous Improvement teams to drive performance and customer experience enhancements.
**- Job responsibilities**:
- Provide structured feedback and participate in calibration sessions to ensure evaluation consistency.
- Su...