Found Description
QA Analyst (Mortgage Program)
About the Role
We are looking for a driven, detail-oriented, and analytical QA Analyst to support our Mortgage Program. In this role, you will play a critical part in ensuring service excellence by evaluating customer interactions, driving quality compliance, and influencing process improvements that directly impact customer satisfaction and business performance.
This is a high-visibility role where you will not only assess quality but also help shape the overall customer experience strategy through insights, collaboration, and continuous improvement initiatives.
What You’ll Do
- Champion Quality Analyst by monitoring, evaluating, and ensuring consistent quality across customer interactions within the mortgage program.
- Drive quality performance by ensuring adherence to established processes, compliance standards, and service guidelines.
- Analyze tren...