Found Description
The Role
As a Quality Assurance Analyst, you will play a pivotal role in delivering world class services to our customers. You will conduct thorough ticket and call evaluations. Your strong communication skills will enable you to effectively interact with both customers and engineers, providing constructive feedback and training where needed to drive continuous improvement.
Day-to-day at Ekco
- Detailed ticket reviews, containing a timeline of all interactions, as required by the business
- Monitor and evaluate the overall quality of service delivery to ensure high standards are maintained.
- Develop and implement quality assurance processes and best practices to improve service quality.
- Conduct detailed evaluations of tickets and call interactions to assess adherence to quality standards and identify areas for improvement.
- Provide clear and constructive feedback to Team Leaders on their engineers’ performance, highlight...