Protection and Control Support Specialist

Take on a challenging role with GE Vernova as a Protection and Control Support Specialist. This remote position provides critical technical support for advanced power system solutions.
As part of the Grid Automation Technical Support team, you will offer Level 2 support for GE Vernova’s protection and control portfolio, assisting customers with troubleshooting and configuration. Your expertise will help bridge the gap between customer inquiries and engineering teams, ensuring effective resolution and improvement of support tools and processes.
Key Responsibilities:
• Offer ongoing technical support through multiple communication methods
• Investigate and resolve product-related issues efficiently
• Collaborate with engineers for escalated customer cases
• Maintain comprehensive documentation of support activities
• Report on case management metrics and results
Requirements:
• Bachelor’s Degree in Electrical Engineering or equivalent work experience
• 3-5 y...