Projects & Analytics Specialist - Return & Refund

Overview

As a Projects & Analytics Specialist, you will drive strategic initiatives that improve operational efficiency, optimize costs, and enhance the scalability and effectiveness of the Return & Refund function. This role combines project management, business analytics, workforce planning, and AI-driven transformation, requiring strong analytical thinking and the ability to influence cross‑functional stakeholders.

You will be responsible for identifying operational opportunities, developing data‑driven solutions, and leading high‑impact initiatives from ideation through implementation and post‑launch evaluation.

Key Competencies

• Project Management & Execution - Ability to lead cross‑functional projects from planning to implementation, ensuring timely delivery, measurable impact, and alignment with business objectives.
• Analytical Problem‑Solving & Strategic Thinking - Strong ability to analyze operational data, identify trend...