Project Team Lead (For Pooling)

Role Overview

The Project Team Lead provides senior management, resource scheduling, and delivery governance across all three service locations. Operating as the off-base supervisor, this role functions as the core focal point for customer satisfaction, corporate IT compliance, and audit delivery.

Key Responsibilities

• Oversee the delivery of multi-site technical services, ensuring contract requirements are met with high customer satisfaction.

• Serve as the centralized contractor focal point for any customer escalations regarding staff conduct or service delivery.

• Directly manage, delegate activities to, and supervise 7 Helpdesk staff, 4 Systems Administrators, and 1 Telecommunications Support engineer across all sites.

• Supervise, schedule, and coordinate the activation of all backup service support personnel.

• Execut...