Project Manager – Transformation (BPO/Shared Services)

Description

We are looking for an experienced Project Manager Transformation to support strategic initiatives and transformation programs within a BPO/shared services environment. This role works closely with the Senior Manager in planning, executing, and monitoring cross‑functional projects that drive operational excellence and digital transformation. The ideal candidate has hands‑on exposure to automation, speech analytics, AI technologies, and CCaaS enablement.

Responsibilities

• Partner with the Senior Manager to define project objectives, deliverables, and success metrics
• Develop and maintain detailed project plans (timelines, budgets, resources)
• Coordinate cross‑functional teams (Operations, IT, Quality, etc.)
• Conduct risk assessments and implement mitigation strategies
• Track project progress and provide stakeholder updates
• Document business requirements clearly and accurately
• Levera...