Project Manager, Technical Service Management & Automation

**About the Role**
**Key Responsibilities**
- Lead and manage ServiceNow implementation and enhancement projects from initiation to completion.
- Define project scope, objectives, timelines, and deliverables in collaboration with stakeholders.
- Develop detailed project plans, track progress, and ensure timely completion of milestones.
- Facilitate communication between technical teams, business users, and leadership to align project goals.
- Identify project risks, issues, and dependencies, and implement mitigation strategies.
- Oversee budget, resource allocation, and vendor relationships as needed.
- Ensure compliance with ITIL best practices and organizational governance standards.
- Drive continuous improvement by analyzing project outcomes and implementing lessons learned.
- Provide regular project status updates and reports to stakeholders.
- Support change management efforts to drive user adoption and successful deployment of ServiceNow solution...