Found Description
In compliance to ISO standards 9001:2015, 14001:2015 and 45001:2023.
Your Role In Our Team
- Drive strategic development of the CRM platform within the sales environment, collaborating with cross-functional partners and business units, with full accountability for budget, cost, quality, and delivery timelines.
- Provide overall technical leadership for the CRM platform (Salesforce Sales Cloud), including governance of the key user community and engagement with business stakeholders within Business Area Technologies.
- Own and prioritize system requirements and enhancements, including evaluation of new features and development of Generative AI use cases in collaboration with internal and external partners, ensuring alignment with the group-wide CRM strategy.
- Monitor system performance, user adoption, and effectiveness, and design and deliver targeted training and capability‑building programs for key users and global sales teams.