Found Description
Job Overview
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question. Projects span hardware deployment, structured cabling, power/cooling, and remote hands - someone has to own the full picture. Tickets get lost between technical and commercial teams - this role closes that gap. We are scaling and need a manager who can build process while staying hands‑on with clients.
Key Responsibilities
- Client Ownership: Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle. Lead client onboarding, scoping calls, and technical review meetings. Translate client requirements into actionable work orders and internal tickets. Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs. Build long‑term relationships that reduce churn and increase account expans...