PROJECT MANAGEMENT MANAGER

MAIN DUTIES AND RESPONSIBILITIES

• Providing mentorship to Project Management team members
• Assist and support the Project Director in related work
• Ensuring projects are completed in a smooth and timely manner
• Analyse and resolve internal service issues
• Analyse and resolve external customer service problems
• Preparing reports for analysis
• Coaching and developing existing employees
• Hiring and staffing
• Training new employees
• Planning and goal-setting for future periods
• Developing team plans to improve efficiency
• Accomplishes department objectives by managing staff planning and evaluating department activities
• Maintains quality service by enforcing quality and customer service standards
• Monitoring performance and initiating action to strengthen results
• Tracking and reporting scorecard results to senior management...