Project Executive (Ops)

The Project Executive is responsible for managing the end-to-end implementation and onboarding process for new merchants. This role serves as the primary coordinator between merchants and internal teams, ensuring smooth menu setup, system deployment, user training, and successful go-live. The Project Executive also provides post-implementation support to ensure merchants are fully operational and satisfied with the onboarding experience.

• Manage the end-to-end merchant onboarding process from project initiation to successful go-live.
• Conduct onboarding meetings with merchants to understand business operations and implementation requirements.
• Collect and verify menu information, ensuring completeness and accuracy.
• Coordinate menu configuration requirements with the Customer Support team.
• Review and validate menu drafts before submitti...