Project and Service Manager

Job Description

. Provide hands-on site installation, validation, commissioning and maintenance of electrical equipment (AC UPS, DC UPS, Batteries, Switchgear and BMS)

. Fault analysis and troubleshooting

. Provide high level technical support to external customers at their location

. Provide on-site training to the customers

. Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales

. Develop Service technical documentation

. Create and maintain service information in the company enterprise database

. Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate

. Timely complete and submit all required paperwork

. Communicate with the customer to ensure satisfaction and implement any necessa...