Found Description
The Programmer Analyst delivers L2 application support, maintenance, and enhancements for assigned systems, ensuring stability, performance, and continuous improvement. Resolve production incidents within SLA and collaborate with vendors when needed. Analyze issues and implement preventive solutions to reduce recurring incidents. Develop and enhance applications based on business and technical requirements and conduct unit testing and support system, integration, and user acceptance testing.
Key Responsibilities
- Provide Level 2 application support, resolving production incidents within SLA and coordinating with vendors when required
- Monitor, troubleshoot, and implement solutions to minimize recurring system issues
- Support the maintenance and continuous improvement of existing applications and services
- Develop and enhance applications by coding based on approved business and technical requirements
- Handle servi...