Found Description
The Manulife Contingent Workforce Program is seeking a Program Specialist who is accountable for the day-to‑day activities of the SOW Program. The role is responsible for SOW management from contract intake, ensuring consistency with the SOW contract terms, through to payments and service completion. This role will support the statement of work (SOW) business and assist People Leaders globally with all facets of the process: SOW setup, resource onboarding and offboarding, project and assignment management activities, invoicing, customer support, training, etc., with varying degrees of complexity and/or sensitivity, ensuring quality and delivery terms are adhered to and achieved.
Position Responsibilities
- Operational Excellence:
- Successful achievement of all service level agreements
- SOW Intake: Complete a detailed Intake for all requirements with accuracy
- SOW Fulfilment & Management: Manage requirements that are released to ens...