Program Service Coordinator Hybrid Role

Become a key point of contact as a Program Service Coordinator in downtown Toronto with a hybrid work environment. Engage with program applicants and assist them through inquiries and registration processes.
This full-time, permanent role requires effective communication skills and a background in customer service or administration. You will interface with applicants through phone, web chat, and email, responding to inquiries and providing insightful support. The role involves handling a high volume of calls, aiding families during registration, and ensuring a smooth intake process.
Key Responsibilities:
• Respond to inquiries via phone, chat, and email
• Support families during registration and intake
• Handle high call volumes efficiently
• Upload and track applications accurately
• Assess needs and provide suitable information
Requirements:
• Post-secondary education completion
• 3-5 years in customer service or administration
• Familiarity with cont...