Program manager – telecom services & customer operations

Job Title: Program Manager – Telecom Services & Customer Operations
Location: Panvel, Mumbai
CTC: Up to ₹15 LPA
Job Summary:
We are looking for an experienced Program Manager to lead customer transitions, service delivery programs, and customer relationship management activities within telecom service and repair operations. The role will be responsible for ensuring customer satisfaction, managing program profitability, driving business growth, overseeing project transitions, and maintaining strong stakeholder relationships across multiple locations.
Key Responsibilities:
Project Planning & Program Management
• Understand customer requirements and translate them into project plans, milestones, and timelines.
• Prepare and review project plans with internal and customer stakeholders.
• Manage customer transitions from planning through execution and handover.
• Coordinate with cross-functional teams to ensure successful project delivery.
• Conduct regular ...