Program Manager

Responsibilities

• Define, strategize, and justify the entire plan for the project in coordination with internal teams, including team allocation, timelines, budget, and process.
• Collaborate with the Account Management Team to determine project inclusions and with the Servicing Teams to monitor task assignments, project member appointments, and timelines.
• Collaborate with the Finance Team to determine billable tasks and projects.
• Implement and monitor execution of the project plan to meet organizational goals for schedule, budget, and quality.
• Proactively identify risks and issues that may arise and mitigate them in a timely manner.
• Facilitate the day‑to‑day management of ongoing projects, including daily scrum, sprint planning, sprint demo, and retrospective meetings.
• Aid in managing the Servicing Team’s workload capacity, competency, and satisfaction in accomplishing agency projects.
• Aid the Acc...