Program Manager I, Sales Tech

Introduction to the Team

Expedia Cruises is seeking a Program Manager to support our Sales Technology strategy and drive adoption across our cruise business and network of 270+ travel agencies and 7,500+ Vacation Consultants. In this role, you'll serve as the bridge between business needs and our technology stack—particularly our CRM platform, lead management system, IVR phone system, and outbound sales prospecting tools. You'll be responsible for aligning our CRM strategy with business objectives, managing contact data integrity across platforms, and connecting sales and customer information to unlock growth and operational efficiency, along with providing ongoing support and training for the network.

In this role, you will:

• Be the subject matter expert for Sales Technology platforms, including CRM, lead management, IVR system, outbound sales prospecting, and related integrations
• Develop and align CRM strategy with broader business needs an...