Program Manager for Customer Experience

Join Enercare's Markham team as a Customer Experience Operations Program Manager. Oversee program governance and facilitate alignment across multiple CX initiatives.

As a dedicated leader at Enercare Inc., you will ensure CX portfolio success through effective program management. This full-time position requires collaboration with corporate partners in a contact centre setting. Your primary role is to establish operational clarity and maintain stakeholder engagement across departments, ensuring timely deliveries and accountability.

Key Responsibilities:
• Maintain an integrated view of corporate project priorities
• Develop a structured weekly operating cadence for reviews
• Manage intake and clarification of new project requests
• Ensure effective program governance and escalation processes
• Create insightful executive dashboard reports for leadership

Requirements:
• Bachelor’s degree in business or relevant f...