Program Manager for Clio's Customer Strategies

Lead Clio's digital customer success as a Program Manager, utilizing data and automation to enhance customer experiences. Focus on retention and adoption strategies to drive customer satisfaction.
Clio is in search of a Program Manager to implement dynamic digital customer success initiatives. Your role will involve collaborating with diverse teams to develop strategies that optimize user journeys, leveraging data analysis and automated solutions to streamline operational processes.
Key Responsibilities:
• Monitor and report on digital journey effectiveness
• Ensure comprehensive program governance and documentation
• Foster data-driven performance insights and enhancements
• Coordinate content across digital communication platforms
• Equip the team with essential internal resources
Requirements:
• 2–4 years in digital customer success or program management
• Experience with tools like ChurnZero or Totango
• Strong attention to detail with effective fol...