Program Manager (Digital Customer Success)

Requirements

• You're organized and operate with a high level of ownership and agency. You bring structure to complex problems and can turn direction into action. You're genuinely excited about AI as a practical tool you reach for every day to eliminate manual work, generate insights faster, and build smarter programs.
• Break complex initiatives into clear, manageable plans.
• Work comfortably with data and translate findings into next steps.
• Look for every opportunity to automate and accelerate work using AI.
• Communicate clearly and manage cross-functional relationships with ease.
• Adapt when priorities shift without losing momentum.
• 2-4 years of experience in program management, customer success, revenue operations, or a scaled/digital CS model.
• Hands-on experience with customer success or marketing automation platforms such as ChurnZero, Gainsight, Totango, or similar.
• Demonstrated ability to manag...