Program Management E2

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Key Responsibilities

• Lead execution across core workstreams, ensuring alignment, progress, and delivery against timelines
• Drive development and rollout of a future-state VoC measurement framework (NPS, CSAT, journey-based measurement)
• Coordinate global deployment of rNPS and competitive benchmarking capabilities
• Establish and operationalize enterprise VoC standards, governance, and intake processes (including B2B measurement)
• Oversee implementation of redesigned VoC ecosystem, including survey ration...