Found Description
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
The Customer Impact Team Lead will drive the strategic vision and operational excellence of Lyft's Customer Impact team within Specialized Support. This leader will champion our mission to connect user stories with data to build empathy and advocate for a better, more reliable user experience. You will lead a specialized, cross-functional team that collaborates with Product, Engineering, Customer Cares, and Product Operations to eliminate customer pain through systematic identification, investigation, and escalation of bugs and flawed user experiences.
**Responsibilities**:
- Lead, mentor, and develop a team of Customer Impact Senior Specialists
- Define and execute the long-term strategic vision for the Customer Impact team
- Establish and maintain key performance indicators and success metrics for the t...
The Customer Impact Team Lead will drive the strategic vision and operational excellence of Lyft's Customer Impact team within Specialized Support. This leader will champion our mission to connect user stories with data to build empathy and advocate for a better, more reliable user experience. You will lead a specialized, cross-functional team that collaborates with Product, Engineering, Customer Cares, and Product Operations to eliminate customer pain through systematic identification, investigation, and escalation of bugs and flawed user experiences.
**Responsibilities**:
- Lead, mentor, and develop a team of Customer Impact Senior Specialists
- Define and execute the long-term strategic vision for the Customer Impact team
- Establish and maintain key performance indicators and success metrics for the t...