Professional Support Specialist IT

What you will do

The Professional Support Specialist is the local representation of the Infrastructure and Onsite Services group (IOS) in the Volvo Group Trucks facility in Monterrey, MX. Working with regional and global colleagues to deliver application support and new, upgraded infrastructure for business solutions is critical in this role. This includes but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and specialized factory devices such as bar code scanners, forklift mounted hardware and specialized printing technology. These technologies are highly standardized and are conducted according to standard processes and methodologies. According to Standard Operating Environment (SOE) specifications, most server and network hardware are configured typically throughout Volvo’s global network.

Key Responsibilities

• Support crit...