Professional Services Engineer - Customer Success, CX

So, what’s the role all about?

To support continued growth, our team is looking for a Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.

Proactive AI Agents is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Pro‑active and covering all digital channels, Proactive AI Agents leverages artificial intelligence, natural‑language processing and machine‑learning so that global brands can transform their customer journeys.

Proactive AI Agents disrupts the traditional call‑centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call‑center predecessors. This means that as well as being lower cost, Proactive AI Agents can drive corporate KPIs harder and faster, as well as improve the customer ...