Professional Services Director

Overview

Director of Professional Services — responsible for the strategic and operational leadership of the technical delivery teams, aligning with the enterprise roadmap and go-to-market approach to scale the organization and drive consultative best practices.

Responsibilities

• Provide first-level supervision, coaching, and support to Professional Services staff, ensuring delivery of high-level technical expertise and customer support.
• Support the team in creating innovative technical designs to acquire new customers and increase penetration within existing accounts.
• Support sales acquisition efforts and represent company solutions to prospective clients.
• Influence product and process improvement initiatives by identifying barriers and modifying or enhancing current processes.

Team Leadership & Development

• Build and lead high-performing teams, hire and retain talent, set goals, delegate, and emp...