Found Description
**Job Title**: Production Support
**Location**: Mexico City or Guadalajara (Hybrid)(open to remote)
**Must haves: Excellent English communications, coding in Java, SQL, troubleshooting, incident management**
- Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams.
Serve as point of escalation for support issues from Marquee Helpdesk (L1)
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues
- Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
- Automate manual processes to increase efficiency and reduce risk.
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
- Work closely with the engineering team to drive resolution of client issues.
- Participate in on-call rotations and respond to incidents as needed.
- Co...