Production Support Specialist

Member of the Production Service team to support systems used by International Wealth Management Division IWM

Engage in incident problem and change management for IWM systems

Ensure requests from front‑to‑back users supporting IWM business are dealt with effectively and efficiently

Identify cause of system issues and provide remedy/workaround for affected users as well as to elevate the problem to vendor development team

Excellent communication skills at all levels with the ability to present information in a professional and mature manner

Good knowledge of Avaloq Banking System is a plus

• Provide daily application support and system support to IWM business on shift 7am‑4pm, 9am‑6pm, on‑call support and manning the IWM IT Helpdesk
• Maintain high performance and availability of production environment
• Monitor critical components of the system and troubleshoot problem areas
• Liaise...