Production Support Engineer (Xico)

We are looking for an AWS Production Support Engineer to perform incident and service request management and ensure continuous stability of AWS-based services.Key ResponsibilitiesIncident & Service Request ManagementMonitor and manage incoming tickets via Service Now / ticketing tools.Prioritize incidents and service requests based on severity and SLA.Troubleshoot and resolve L1/L2 issues or route to appropriate teams.Ensure timely updates and communication with users.Operational Support ActivitiesPerform daily health checks on systems, applications, and services.Monitor queues and balance workload to avoid SLA breaches.Support infrastructure and cloud operations like:Active DirectoryAWS Services (EC2, Lambda, ECS, EKS, Cloud Watch)Work with deployment and infrastructure tools:Harness - Manage CI/CD pipelines, deployments, and release monitoringAptakube - Monitor and manage Kubernetes clusters and workloadsUtilize observability and monitoring tools:Splunk - Log analysis, alerting, a...