Production Support Engineer (Xico)

RH: Héctor HernándezPosition: L2 Production Support EngineerLocation: any state of MexicoIndustry - Sector: Financial Services - BankingWhat you'll do?
L2 Production SupportWhat you'll bring?
Experience as a L2 support engineerGood communication skills with ability to articulate the technical and functional aspects of development/production problem to help drive solutions with App Dev teams and senior stakeholdersITIL Process experience with Service Management, Knowledge Management, Incident ManagementHands‐on experience in SQL (PL/SQL) and ability to analyze joins, stored procedures and triggersUnix and Shell Scripting experienceCapability to monitor processes and script errorsHands‐on Read and Debug Code (Java or any OOP Language)Skilled in debugging and troubleshootingAbility to perform RCASoft skills: Work under pressure, quality at work, results orientedBenefitsCompetitive compensation and benefits package
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