Found Description
We are looking for an AWS Production Support Engineer to perform incident and service request management and ensure continuous stability of AWS-based services.
Key Responsibilities- Incident & Service Request Management
- Monitor and manage incoming tickets via Service Now / ticketing tools.
- Prioritize incidents and service requests based on severity and SLA.
- Troubleshoot and resolve L1/L2 issues or route to appropriate teams.
- Ensure timely updates and communication with users.
- Operational Support Activities
- Perform daily health checks on systems, applications, and services.
- Monitor queues and balance workload to avoid SLA breaches.
- Support infrastructure and cloud operations like:
- Active Directory
- AWS Services (EC2, Lambda, ECS, EKS, Cloud Watch)
- Work with deployment and infrastructure tools:
- Harness - Manage CI/CD pipelines, deployments, and r...
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