Production Support Engineer — Remote & AWS‑SRE Focus

AgileEngine is seeking a Production Support Engineer to monitor and support production systems across a multi-account AWS environment. You will triage incidents, runbooks, manage SLAs, and coordinate with engineering, help desk, and security partners.

The role includes on-call rotation and post-incident reviews for continuous improvement. The position requires 3+ years in production support, strong AWS experience (EC2/ECS, VPC, IAM), and proficiency with PostgreSQL/Amazon RDS, Jira, and English