Found Description
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Production Support Engineer to monitor and support production systems across a multi-account AWS environment, serving as the front line of a tiered support model for a fintech platform. You will triage incidents, execute runbooks, manage SLA performance, and coordinate with engineering, help desk, and security partners. The role includes on-call rotation and structured post-incident review with a focus on continuous operational improvement.
WHAT YOU WILL DO
- Monitor production systems and respond to alerts across infrastructure, application, and data layers
- Perform first‑level triage on incidents and support requests; elevate to developers with thorough context and diagnostics
- Execute patching, operational tasks, and documented runbooks
- P...
Ready to Apply?
Submit your application for Production Support Engineer ID59491 at AgileEngine
Apply Now