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Production Support Engineer Id59491 (Heroica Puebla de Zaragoza)

Link-Worldwide

puebla de zaragoza, puebla, Mexico Full-time July 12, 2026

Found Description

Job Description

AgileEngine is an Inc. **** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.

We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

Why Join Us

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

About the Role

We are looking for a Production Support Engineer to monitor and support production systems across a multi-account AWS environment, serving as the front line of a tiered support model for a fintech platform.

You will triage incidents, execute runbooks, manage SLA performance, and coordinate with engineering, help desk, and security partners. The role includes on-call rotation and structured post-incident review with a focus on continuous operational improvement.

What You Will D...

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