Production Support Engineer

BETSOL

Bengaluru, Karnataka, India Full-time June 24, 2026

Found Description

Description

Roles and Responsibilities

Provide L2 & L3 level of support in 24x7 environment.

Eyes on Glass for Mail & Ticket monitoring.

Good customer service via emailing/chat/phone

Follow Documented processes and procedures.

Daily follow ups, proper update and positive closure of tickets.

100% Availability in the designated shift.

Taking ownership of Critical, pending and unassigned work.

Lead by example approach.

Primary Skills

Strong English language proficiency is must.

Well versed with ITIL framework. (Incident, Change, Problem management Project tasks)

Excellent hand on Linux experience (Ubuntu, Redhat)

Cloud management and administration experience (AWS, Azure, CP, etc.)

Proficient in devops/deployment tools like Ansible, Docker, Kubernetes,

Ticket tool...

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