Production Support Analyst in Markham

Enhance production efficiency as a Production Support Analyst with PlanIT in Markham, ON. Provide crucial second-line support and apply your expertise in C# and SQL to resolve issues effectively.
The role requires full-time, onsite presence and involves troubleshooting application problems while ensuring resolution within SLA. You will conduct root cause analysis, collaborate with cross-functional teams, and drive continuous service improvements. A key aspect is managing and guiding a small team, ensuring seamless operational performance.
Key Responsibilities:
• Resolve production incidents (P1–P3) efficiently within SLA
• Perform root cause analysis and recommend effective fixes
• Collaborate closely with operations and development teams
• Monitor systems, manage escalations, and optimize processes
• Support ticketing and incident workflow management
Requirements:
• 3-5+ years in production/application support roles
• Proficient in C# and .NET application...