Production Support Analyst – Data & Reporting (Horizon Support)

Job Role

Production Support Analyst? Data & Reporting (Horizon Support)

Job Location

Singapore

Experience

8+ Years

Role Summary

Support business intelligence reporting platforms by investigating data issues, managing support requests, and ensuring accurate data interpretation. Work within a globally distributed team to provide continuous operational support across multiple regions.

Key Responsibilities

• Provide support for reporting platforms by analyzing and resolving data-related queries and issues.
• Investigate data discrepancies, validate report accuracy, and identify root causes (e.g., data gaps, logic issues, or system defects).
• Monitor and manage incoming support requests through collaboration tools or ticketing systems, ensuring timely response and resolution.
• Handle both manual and automated support workflows, including exception handling when automation do...