Production Specialist - Toronto, ON (Canada)

Hi, Our client is looking for a Production Specialist with a Contract in Toronto, Ontario, Canada (Onsite) below is the detailed requirement.

Position: Production Specialist

Location: Toronto, Ontario, Canada (Onsite)

Duration: Long Term Contract

Qualifications

• Bachelor''s degree in Computer science or equivalent, with minimum9+Years of relevant experience.

Responsibilities

• Support process by managing transactions as per required quality standards.
• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Update own availability in the RAVE system to ensure productivity of the process.
• Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccess...