Found Description
About the role
Hybrid (three days in-office, two days virtual).
As a Product Technical Support, you will work with FIS clients to provide in-depth product support for our Trading Application FIS Trading Suite (formerly Valdi). You will handle inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
About the team
You will be part of a APAC Regional CX Team supporting clients under Trading who are using the FIS Proprietary platform. The team is distributed strategically across APAC to cover countries in the region.
What you will be doing
- Handle customer inquiries and resolve support issues such as address changes, processing orders, warranty, or billing and payment.
- Provide in-depth product support and research client issues.
- Troubleshoot problems with equipment or software applications and recommend corrective action.
- Document customer informati...
Ready to Apply?
Submit your application for Product Technical Support Analyst Lead (Trading) at FIS SG Systems Philippines Inc.
Apply Now