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Product Technical Support Analyst II

FIS

makati, metro manila, Philippines Full-time June 21, 2026

Found Description

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Business Administration

Position Type

Full time

What You Will Be Doing

  • Provides 24 x 7 on-call support for all assigned production-related systems
  • Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface
  • May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed
  • Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems
  • Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary
  • Assists in documenting current policies and procedures
  • Represents team on cross-functional teams for production, support and development activities
  • P...

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